Updated broken navigation links, added Google Analytics

services/coaching.html

@@ -34,99 +34,191 @@
   img { max-width: 100%; display: block; }
   a { color: inherit; }
 
-  /* ─── NAV (matches homepage) ─── */
+  /* ─────────  NAV  ───────── */
   .nav {
     position: sticky;
     top: 0;
     z-index: 100;
-    background: rgba(255, 255, 255, 0.85);
+    background: rgba(255, 255, 255, 0.92);
     backdrop-filter: saturate(180%) blur(20px);
     -webkit-backdrop-filter: saturate(180%) blur(20px);
-    border-bottom: 1px solid rgba(0, 0, 0, 0.06);
+    border-bottom: 1px solid rgba(0, 0, 0, 0.08);
   }
   .nav-inner {
-    max-width: 1200px; margin: 0 auto; padding: 0 28px; height: 68px;
-    display: flex; align-items: center; justify-content: space-between;
+    max-width: 1100px;
+    margin: 0 auto;
+    padding: 0 28px;
+    height: 68px;
+    display: flex;
+    align-items: center;
+    justify-content: space-between;
   }
-  .nav-logo { display: flex; align-items: center; text-decoration: none; }
-  .nav-logo img { height: 44px; width: 44px; object-fit: contain; }
-  .nav-links { display: flex; gap: 32px; list-style: none; }
-  .nav-links > li { position: relative; }
-  .nav-links a {
-    color: var(--ink); text-decoration: none; font-size: 14px; font-weight: 500;
-    opacity: 0.85; transition: opacity 0.2s; display: inline-flex; align-items: center; gap: 4px;
-  }
-  .nav-links a:hover { opacity: 1; }
-  .nav-links a.current { opacity: 1; color: var(--orange); }
-  .nav-links .has-dropdown > a::after {
-    content: ''; width: 8px; height: 8px;
-    border-right: 1.5px solid currentColor; border-bottom: 1.5px solid currentColor;
-    transform: rotate(45deg) translate(-2px, -2px); margin-left: 2px; transition: transform 0.2s;
-  }
-  .nav-links .has-dropdown:hover > a::after {
-    transform: rotate(225deg) translate(-2px, -2px);
-  }
-  .nav-dropdown {
-    position: absolute;
-    top: calc(100% + 6px);
-    left: 0;
-    min-width: 240px;
-    background: var(--white);
-    border: 1px solid rgba(0,0,0,0.06);
-    border-radius: 12px;
-    padding: 8px;
-    box-shadow: 0 16px 40px -12px rgba(0,0,0,0.18), 0 4px 10px -4px rgba(0,0,0,0.06);
-    list-style: none;
-    opacity: 0;
-    visibility: hidden;
-    transform: translateY(-6px);
-    transition: opacity 0.2s ease, transform 0.2s ease, visibility 0.2s;
-    z-index: 200;
-  }
-  .nav-links .has-dropdown:hover .nav-dropdown,
-  .nav-links .has-dropdown:focus-within .nav-dropdown {
-    opacity: 1;
-    visibility: visible;
-    transform: translateY(0);
-  }
-  /* Invisible bridge so cursor can travel from nav item to dropdown */
-  .nav-links .has-dropdown::before {
-    content: '';
-    position: absolute;
-    top: 100%;
-    left: 0;
-    right: 0;
-    height: 12px;
-  }
-  .nav-dropdown li { display: block; }
-  .nav-dropdown a {
-    display: block;
-    padding: 10px 14px;
-    border-radius: 8px;
+  .nav-logo {
+    display: flex;
+    align-items: center;
     text-decoration: none;
-    transition: background 0.15s ease, color 0.15s ease;
-    opacity: 1;
+  }
+  .nav-logo img {
+    height: 44px;
+    width: 44px;
+    object-fit: contain;
+  }
+  .nav-links {
+    display: flex;
+    gap: 30px;
+    list-style: none;
+    margin: 0;
+    padding: 0;
+  }
+  .nav-links > li { position: relative; }
+  .nav-links > li > a {
     color: var(--ink);
+    text-decoration: none;
     font-size: 14px;
     font-weight: 500;
-    letter-spacing: -0.005em;
+    opacity: 0.85;
+    transition: opacity 0.2s;
+    display: inline-flex;
+    align-items: center;
+    padding: 6px 0;
   }
-  .nav-dropdown a::after { display: none; }
-  .nav-dropdown a:hover {
-    background: var(--grey-soft);
-    color: var(--blue);
+  .nav-links > li > a:hover { opacity: 1; }
+
+  /* Active-page indicator — small accent underline below current page link */
+  .nav-links > li > a.current {
+    opacity: 1;
+    position: relative;
   }
-  .nav-dropdown a.current {
-    background: var(--grey-soft);
-    color: var(--orange);
-    font-weight: 600;
+  .nav-links > li > a.current::after {
+    content: '';
+    position: absolute;
+    left: 0;
+    right: 0;
+    bottom: -4px;
+    height: 2px;
+    border-radius: 2px;
+    background: var(--accent, var(--blue));
   }
 
+  /* Chevron button — separate from the link, click-only behaviour */
+  .nav-chevron {
+    background: transparent;
+    border: 0;
+    padding: 6px 4px;
+    margin: 0 0 0 2px;
+    cursor: pointer;
+    color: var(--ink);
+    opacity: 0.6;
+    display: inline-flex;
+    align-items: center;
+    transition: opacity 0.2s, transform 0.2s ease;
+  }
+  .nav-chevron:hover { opacity: 1; }
+  .nav-chevron svg { display: block; width: 11px; height: 11px; }
+  .nav-chevron[aria-expanded="true"] {
+    opacity: 1;
+    transform: rotate(180deg);
+  }
+
+  /* ───── Mega-panel ───── */
+  .nav-panel-wrap {
+    position: absolute;
+    top: 100%;
+    left: 50%;
+    transform: translateX(-50%);
+    padding-top: 14px;
+    opacity: 0;
+    visibility: hidden;
+    transition: opacity 0.2s ease, visibility 0.2s;
+    z-index: 200;
+  }
+  .nav-panel-wrap.is-open {
+    opacity: 1;
+    visibility: visible;
+  }
+  .nav-panel {
+    background: var(--white);
+    border: 1px solid rgba(0, 0, 0, 0.06);
+    border-radius: 14px;
+    padding: 28px;
+    box-shadow: 0 24px 60px -16px rgba(0, 0, 0, 0.20),
+                0 6px 16px -6px rgba(0, 0, 0, 0.08);
+    list-style: none;
+    margin: 0;
+    display: grid;
+    gap: 28px;
+    width: max-content;
+    max-width: min(960px, calc(100vw - 56px));
+    transform: translateY(-6px);
+    transition: transform 0.2s ease;
+  }
+  .nav-panel-wrap.is-open .nav-panel { transform: translateY(0); }
+  .nav-panel.is-services {
+    grid-template-columns: repeat(3, minmax(180px, 1fr));
+    min-width: 640px;
+  }
+  .nav-panel.is-resources {
+    grid-template-columns: repeat(4, minmax(160px, 1fr));
+    min-width: 760px;
+  }
+
+  .nav-panel-col { display: flex; flex-direction: column; gap: 6px; }
+  .nav-panel-col > a,
+  .nav-panel-col-head {
+    text-decoration: none;
+    color: var(--ink);
+  }
+  .nav-panel-col-head {
+    font-size: 14px;
+    font-weight: 600;
+    letter-spacing: -0.005em;
+    color: var(--ink);
+    transition: color 0.15s ease;
+  }
+  a.nav-panel-col-head:hover { color: var(--blue); }
+  .nav-panel-col-desc {
+    font-size: 13px;
+    line-height: 1.5;
+    color: rgba(86, 86, 86, 0.85);
+    margin: 0;
+  }
+  .nav-panel-col-link {
+    margin-top: 4px;
+    font-size: 12.5px;
+    font-weight: 500;
+    color: var(--blue);
+    display: inline-flex;
+    align-items: center;
+    gap: 4px;
+    text-decoration: none;
+    transition: gap 0.15s ease;
+  }
+  .nav-panel-col-link:hover { gap: 8px; }
+  .nav-panel-col-tag {
+    display: inline-block;
+    margin-top: 4px;
+    font-size: 10.5px;
+    font-weight: 600;
+    letter-spacing: 0.08em;
+    text-transform: uppercase;
+    color: rgba(86, 86, 86, 0.65);
+  }
+
+
   .nav-cta {
-    background: var(--ink); color: white; padding: 9px 18px; border-radius: 999px;
-    font-size: 13px; font-weight: 500; text-decoration: none; transition: background 0.2s;
+    background: var(--ink);
+    color: white;
+    padding: 9px 18px;
+    border-radius: 999px;
+    font-size: 13px;
+    font-weight: 500;
+    text-decoration: none;
+    transition: background 0.2s, transform 0.2s;
+  }
+  .nav-cta:hover {
+    background: var(--blue-deep);
+    transform: translateY(-1px);
   }
-  .nav-cta:hover { background: var(--blue); }
 
   /* ─── Hamburger button (mobile only) ─── */
   .nav-hamburger {
@@ -146,52 +238,45 @@
   }
   .nav-hamburger svg { display: block; width: 22px; height: 22px; }
 
-  /* ─── Mobile drawer overlay ─── */
+  /* ─── Mobile menu (full-screen takeover) ─── */
   .nav-drawer-overlay {
     position: fixed;
     inset: 0;
-    background: rgba(0, 0, 0, 0.4);
+    background: transparent;
     opacity: 0;
     pointer-events: none;
-    transition: opacity 0.3s ease;
     z-index: 99;
   }
-  .nav-drawer-overlay.is-open {
-    opacity: 1;
-    pointer-events: auto;
-  }
+  .nav-drawer-overlay.is-open { pointer-events: auto; }
 
-  /* ─── Mobile drawer (slides in from right) ─── */
   .nav-drawer {
     position: fixed;
-    top: 0;
-    right: 0;
-    bottom: 0;
-    width: min(320px, 85vw);
+    inset: 0;
+    width: 100%;
+    height: 100vh;
     background: var(--white);
-    box-shadow: -8px 0 30px -10px rgba(0, 0, 0, 0.15);
-    transform: translateX(100%);
-    transition: transform 0.3s cubic-bezier(0.2, 0.8, 0.2, 1);
+    transform: translateY(-100%);
+    transition: transform 0.4s cubic-bezier(0.2, 0.8, 0.2, 1);
     z-index: 100;
     display: flex;
     flex-direction: column;
     overflow-y: auto;
   }
-  .nav-drawer.is-open { transform: translateX(0); }
+  .nav-drawer.is-open { transform: translateY(0); }
 
   .nav-drawer-head {
     display: flex;
     justify-content: space-between;
     align-items: center;
-    padding: 20px 24px;
+    padding: 20px 28px;
     border-bottom: 1px solid rgba(0, 0, 0, 0.06);
   }
-  .nav-drawer-head img { height: 28px; width: auto; }
+  .nav-drawer-head img { height: 30px; width: auto; }
   .nav-drawer-close {
     background: transparent;
     border: 1px solid rgba(0, 0, 0, 0.1);
     border-radius: 10px;
-    padding: 8px;
+    padding: 10px;
     cursor: pointer;
     color: var(--ink);
     transition: background 0.2s, border-color 0.2s;
@@ -200,9 +285,14 @@
     background: var(--grey-soft);
     border-color: rgba(0, 0, 0, 0.2);
   }
-  .nav-drawer-close svg { display: block; width: 18px; height: 18px; }
+  .nav-drawer-close svg { display: block; width: 20px; height: 20px; }
 
-  .nav-drawer-body { padding: 16px 0; flex: 1; }
+  .nav-drawer-body {
+    padding: 36px 28px 28px;
+    flex: 1;
+    display: flex;
+    flex-direction: column;
+  }
   .nav-drawer ul {
     list-style: none;
     padding: 0;
@@ -210,48 +300,51 @@
   }
   .nav-drawer-item {
     display: block;
-    padding: 14px 24px;
+    padding: 18px 0;
     color: var(--ink);
     text-decoration: none;
-    font-size: 16px;
-    font-weight: 500;
-    border-left: 3px solid transparent;
-    transition: background 0.15s, border-color 0.15s, color 0.15s;
-  }
-  .nav-drawer-item:hover {
-    background: var(--grey-soft);
-    border-left-color: var(--blue);
+    font-size: 26px;
+    font-weight: 600;
+    letter-spacing: -0.02em;
+    border-bottom: 1px solid rgba(0, 0, 0, 0.06);
+    transition: color 0.15s, padding-left 0.2s ease;
   }
+  .nav-drawer-item:hover { color: var(--blue); padding-left: 6px; }
 
   .nav-drawer-group-label {
     display: block;
-    padding: 18px 24px 8px;
+    padding: 28px 0 12px;
     color: var(--charcoal);
     font-size: 11px;
     font-weight: 600;
-    letter-spacing: 0.1em;
+    letter-spacing: 0.12em;
     text-transform: uppercase;
+    opacity: 0.7;
+    border-bottom: 1px solid rgba(0, 0, 0, 0.06);
   }
   .nav-drawer-subitem {
     display: block;
-    padding: 12px 24px 12px 36px;
+    padding: 16px 0 16px 14px;
     color: var(--ink);
     text-decoration: none;
-    font-size: 15px;
+    font-size: 18px;
     font-weight: 500;
+    border-bottom: 1px solid rgba(0, 0, 0, 0.04);
     border-left: 3px solid transparent;
-    transition: background 0.15s, border-color 0.15s;
+    transition: color 0.15s, border-left-color 0.2s ease, padding-left 0.2s ease;
   }
   .nav-drawer-subitem:hover {
-    background: var(--grey-soft);
+    color: var(--blue);
     border-left-color: var(--blue);
+    padding-left: 20px;
+  }
+  .nav-drawer-subitem.coaching:hover {
+    color: var(--orange);
+    border-left-color: var(--orange);
   }
-  .nav-drawer-subitem.coaching:hover { border-left-color: var(--orange); }
-  .nav-drawer-subitem.current { background: rgba(0,112,199,0.06); border-left-color: var(--blue); }
-  .nav-drawer-subitem.coaching.current { background: rgba(236,139,51,0.06); border-left-color: var(--orange); }
 
   .nav-drawer-foot {
-    padding: 20px 24px 28px;
+    padding: 24px 28px 32px;
     border-top: 1px solid rgba(0, 0, 0, 0.06);
   }
   .nav-drawer-cta {
@@ -259,17 +352,28 @@
     text-align: center;
     background: var(--blue);
     color: var(--white);
-    padding: 14px 22px;
+    padding: 16px 22px;
     border-radius: 999px;
-    font-size: 15px;
+    font-size: 16px;
     font-weight: 500;
     text-decoration: none;
     transition: background 0.2s;
   }
   .nav-drawer-cta:hover { background: var(--blue-deep); }
 
+  .nav-drawer-subitem.current {
+    color: var(--blue);
+    border-left-color: var(--blue);
+    padding-left: 20px;
+  }
+  .nav-drawer-subitem.coaching.current {
+    color: var(--orange);
+    border-left-color: var(--orange);
+  }
+
   body.nav-drawer-locked { overflow: hidden; }
 
+
   @media (max-width: 720px) {
     .nav-links { display: none; }
     .nav-cta { display: none; }
@@ -1162,7 +1266,7 @@
   .footer { background: var(--ink); color: white; padding: 60px 28px 28px; }
   .footer-inner { max-width: 1200px; margin: 0 auto; }
   .footer-grid {
-    display: grid; grid-template-columns: 2fr 1fr 1fr 1fr; gap: 40px; margin-bottom: 48px;
+    display: grid; grid-template-columns: 1.6fr 1fr 1fr 1fr 1fr; gap: 40px; margin-bottom: 48px;
   }
   @media (max-width: 720px) { .footer-grid { grid-template-columns: 1fr 1fr; } }
   .footer-brand img { max-height: 56px; width: auto; margin-bottom: 18px; }
@@ -1485,35 +1589,88 @@
     .engagement-accordion-deliverables { margin-top: 12px; }
   }
 </style>
+<!-- Google tag (gtag.js) -->
+<script async src="https://www.googletagmanager.com/gtag/js?id=G-Z5JJBS491H"></script>
+<script>
+ window.dataLayer = window.dataLayer || [];
+ function gtag(){dataLayer.push(arguments);}
+ gtag('js', new Date());
+
+ gtag('config', 'G-Z5JJBS491H');
+</script>
 </head>
 <body>
 
 <!-- ───── NAV ───── -->
-<nav class="nav">
+<nav class="nav" aria-label="Primary">
   <div class="nav-inner">
     <a href="../index.html" class="nav-logo" aria-label="Lean 101 home">
       <img src="../assets/lean101-isotipo.png" alt="Lean 101">
     </a>
     <ul class="nav-links">
-      <li class="has-dropdown">
+      <li><a href="../index.html">Home</a></li>
+
+      <li class="has-panel">
         <a href="../index.html#services" class="current">Services</a>
-        <ul class="nav-dropdown" role="menu">
-          <li role="none">
-            <a href="consulting.html" role="menuitem">Process Excellence &amp; Transformation</a>
-          </li>
-          <li role="none">
-            <a href="coaching.html" class="current" role="menuitem">Coaching &amp; Training</a>
-          </li>
-          <li role="none">
-            <a href="digital-solutions.html" role="menuitem">Digital Solutions</a>
-          </li>
-        </ul>
+        <button class="nav-chevron" type="button" aria-haspopup="true" aria-expanded="false" aria-controls="nav-panel-services" aria-label="Open Services menu" data-panel-trigger="services">
+          <svg viewBox="0 0 12 12" fill="none" stroke="currentColor" stroke-width="1.6" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><polyline points="3 4.5 6 8 9 4.5"/></svg>
+        </button>
+        <div class="nav-panel-wrap" id="nav-panel-services" data-panel="services" role="region" aria-label="Services menu">
+          <div class="nav-panel is-services">
+            <div class="nav-panel-col">
+              <a href="consulting.html" class="nav-panel-col-head">Process Excellence</a>
+              <p class="nav-panel-col-desc">Diagnosing where work breaks down, designing the fix, and embedding the change with you.</p>
+              <a href="consulting.html" class="nav-panel-col-link">Learn more <span aria-hidden="true">→</span></a>
+            </div>
+            <div class="nav-panel-col">
+              <a href="coaching.html" class="nav-panel-col-head">Coaching &amp; Training</a>
+              <p class="nav-panel-col-desc">Building the capability for your team to lead improvement themselves.</p>
+              <a href="coaching.html" class="nav-panel-col-link">Learn more <span aria-hidden="true">→</span></a>
+            </div>
+            <div class="nav-panel-col">
+              <a href="digital-solutions.html" class="nav-panel-col-head">Digital Solutions</a>
+              <p class="nav-panel-col-desc">Custom dashboards, web apps and automation, built for your specific work.</p>
+              <a href="digital-solutions.html" class="nav-panel-col-link">Learn more <span aria-hidden="true">→</span></a>
+            </div>
+          </div>
+        </div>
       </li>
-      <li><a href="../index.html#process">How it works</a></li>
-      <li><a href="../index.html#why">Why Lean 101</a></li>
+
+      <li class="has-panel">
+        <a href="../resources/index.html">Resources</a>
+        <button class="nav-chevron" type="button" aria-haspopup="true" aria-expanded="false" aria-controls="nav-panel-resources" aria-label="Open Resources menu" data-panel-trigger="resources">
+          <svg viewBox="0 0 12 12" fill="none" stroke="currentColor" stroke-width="1.6" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><polyline points="3 4.5 6 8 9 4.5"/></svg>
+        </button>
+        <div class="nav-panel-wrap" id="nav-panel-resources" data-panel="resources" role="region" aria-label="Resources menu">
+          <div class="nav-panel is-resources">
+            <div class="nav-panel-col">
+              <a href="../resources/index.html#principles" class="nav-panel-col-head">Principles</a>
+              <p class="nav-panel-col-desc">The why of Lean — the philosophy underneath the methods.</p>
+              <span class="nav-panel-col-tag">Coming soon</span>
+            </div>
+            <div class="nav-panel-col">
+              <a href="../resources/index.html#techniques" class="nav-panel-col-head">Techniques</a>
+              <p class="nav-panel-col-desc">The how of Lean — specific methods explained in plain terms.</p>
+              <span class="nav-panel-col-tag">Coming soon</span>
+            </div>
+            <div class="nav-panel-col">
+              <a href="../resources/index.html#reading" class="nav-panel-col-head">Reading</a>
+              <p class="nav-panel-col-desc">Summaries of the books and articles that shaped how we think.</p>
+              <span class="nav-panel-col-tag">Coming soon</span>
+            </div>
+            <div class="nav-panel-col">
+              <a href="../resources/index.html#templates" class="nav-panel-col-head">Templates</a>
+              <p class="nav-panel-col-desc">Worksheets, checklists and audits you can download and use.</p>
+              <span class="nav-panel-col-tag">Coming soon</span>
+            </div>
+          </div>
+        </div>
+      </li>
+
       <li><a href="../index.html#contact">Contact</a></li>
     </ul>
-    <a href="../index.html#contact" class="nav-cta">Book a call</a>
+    <a href="../index.html#contact" class="nav-cta">Let&rsquo;s Talk</a>
+    <!-- Hamburger menu button — mobile only -->
     <button class="nav-hamburger" type="button" aria-label="Open menu" aria-expanded="false" aria-controls="nav-drawer">
       <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
         <line x1="3" y1="6" x2="21" y2="6"/>
@@ -1524,6 +1681,7 @@
   </div>
 </nav>
 
+
 <!-- Mobile drawer + overlay -->
 <div class="nav-drawer-overlay" data-drawer-overlay aria-hidden="true"></div>
 <aside class="nav-drawer" id="nav-drawer" aria-label="Mobile navigation" aria-hidden="true">
@@ -1538,17 +1696,21 @@
   </div>
   <nav class="nav-drawer-body">
     <ul>
+      <li><a class="nav-drawer-item" href="../index.html">Home</a></li>
       <li><span class="nav-drawer-group-label">Services</span></li>
-      <li><a class="nav-drawer-subitem" href="consulting.html">Process Excellence &amp; Transformation</a></li>
+      <li><a class="nav-drawer-subitem" href="consulting.html">Process Excellence</a></li>
       <li><a class="nav-drawer-subitem coaching current" href="coaching.html">Coaching &amp; Training</a></li>
       <li><a class="nav-drawer-subitem" href="digital-solutions.html">Digital Solutions</a></li>
-      <li><a class="nav-drawer-item" href="../index.html#process">How it works</a></li>
-      <li><a class="nav-drawer-item" href="../index.html#why">Why Lean 101</a></li>
+      <li><span class="nav-drawer-group-label">Resources</span></li>
+      <li><a class="nav-drawer-subitem" href="../resources/index.html#principles">Principles</a></li>
+      <li><a class="nav-drawer-subitem" href="../resources/index.html#techniques">Techniques</a></li>
+      <li><a class="nav-drawer-subitem" href="../resources/index.html#reading">Reading</a></li>
+      <li><a class="nav-drawer-subitem" href="../resources/index.html#templates">Templates</a></li>
       <li><a class="nav-drawer-item" href="../index.html#contact">Contact</a></li>
     </ul>
   </nav>
   <div class="nav-drawer-foot">
-    <a href="../index.html#contact" class="nav-drawer-cta">Book a call</a>
+    <a href="../index.html#contact" class="nav-drawer-cta">Let&rsquo;s Talk</a>
   </div>
 </aside>
 
@@ -1563,7 +1725,7 @@
       </p>
       <div class="page-hero-ctas">
         <a href="../index.html#contact" class="btn btn-primary">
-          Book a free intro call <span class="btn-arrow">→</span>
+          Let&rsquo;s Talk <span class="btn-arrow">→</span>
         </a>
         <a href="#approach" class="btn btn-secondary">See how it works</a>
       </div>
@@ -1923,12 +2085,12 @@
   <div class="cta-card">
     <div class="cta-inner">
       <h2>Let's find <em>your</em> first improvement.</h2>
-      <p>Start with a free 30-minute intro call. If it's a fit, we'll schedule a 1-hour site visit to walk your operation together — and from there we'll scope a tailored partnership.</p>
-      <div class="page-hero-ctas">
-        <a href="#" class="btn btn-on-dark">
-          Book a free intro call <span class="btn-arrow">→</span>
+      <p>Tell us a little about your business and what you're looking to improve. We'll get back to you to talk through whether — and how — we can help.</p>
+
+      <div class="hero-ctas">
+        <a href="../index.html#contact" class="btn btn-on-dark">
+          Let&rsquo;s Talk <span class="btn-arrow">→</span>
         </a>
-        <a href="mailto:hello@lean-101.com" class="btn btn-ghost-dark">hello@lean-101.com</a>
       </div>
     </div>
   </div>
@@ -1945,11 +2107,20 @@
       <div class="footer-col">
         <h5>Services</h5>
         <ul>
-          <li><a href="consulting.html">Consulting</a></li>
+          <li><a href="consulting.html">Process Excellence</a></li>
           <li><a href="coaching.html">Coaching &amp; Training</a></li>
           <li><a href="digital-solutions.html">Digital Solutions</a></li>
         </ul>
       </div>
+      <div class="footer-col">
+        <h5>Resources</h5>
+        <ul>
+          <li><a href="../resources/index.html#principles">Principles</a></li>
+          <li><a href="../resources/index.html#techniques">Techniques</a></li>
+          <li><a href="../resources/index.html#reading">Reading</a></li>
+          <li><a href="../resources/index.html#templates">Templates</a></li>
+        </ul>
+      </div>
       <div class="footer-col">
         <h5>Company</h5>
         <ul>
@@ -2025,6 +2196,49 @@
   document.querySelectorAll('.nav-drawer a').forEach(link => {
     link.addEventListener('click', closeDrawer);
   });
+
+  // ─── Desktop mega-panels (Services / Resources) ───
+  // Click-only behaviour: chevron toggles its panel, clicking outside or
+  // pressing Escape closes any open panel. Clicking the link text itself
+  // (not the chevron) navigates as normal — chevron is a separate trigger.
+  const panelTriggers = document.querySelectorAll('[data-panel-trigger]');
+  const panels = document.querySelectorAll('[data-panel]');
+
+  function closeAllPanels() {
+    panels.forEach(p => p.classList.remove('is-open'));
+    panelTriggers.forEach(t => t.setAttribute('aria-expanded', 'false'));
+  }
+
+  panelTriggers.forEach(trigger => {
+    trigger.addEventListener('click', (e) => {
+      e.preventDefault();
+      e.stopPropagation();
+      const name = trigger.dataset.panelTrigger;
+      const panel = document.querySelector(`[data-panel="${name}"]`);
+      if (!panel) return;
+      const isOpen = panel.classList.contains('is-open');
+      closeAllPanels();
+      if (!isOpen) {
+        panel.classList.add('is-open');
+        trigger.setAttribute('aria-expanded', 'true');
+      }
+    });
+  });
+
+  // Click outside any panel closes panels
+  document.addEventListener('click', (e) => {
+    if (!e.target.closest('.has-panel')) {
+      closeAllPanels();
+    }
+  });
+  // Escape closes panels
+  document.addEventListener('keydown', (e) => {
+    if (e.key === 'Escape') closeAllPanels();
+  });
+  // Clicking a link inside a panel closes it (so navigation feels clean)
+  document.querySelectorAll('.nav-panel a').forEach(link => {
+    link.addEventListener('click', closeAllPanels);
+  });
   // ─── Example card outcome reveal animation ───
   // Each card's outcome values fade in and slide up when the card scrolls into view.
   const exampleCards = document.querySelectorAll('.example-card');

services/consulting.html

@@ -34,99 +34,191 @@
   img { max-width: 100%; display: block; }
   a { color: inherit; }
 
-  /* ─── NAV (matches homepage) ─── */
+  /* ─────────  NAV  ───────── */
   .nav {
     position: sticky;
     top: 0;
     z-index: 100;
-    background: rgba(255, 255, 255, 0.85);
+    background: rgba(255, 255, 255, 0.92);
     backdrop-filter: saturate(180%) blur(20px);
     -webkit-backdrop-filter: saturate(180%) blur(20px);
-    border-bottom: 1px solid rgba(0, 0, 0, 0.06);
+    border-bottom: 1px solid rgba(0, 0, 0, 0.08);
   }
   .nav-inner {
-    max-width: 1200px; margin: 0 auto; padding: 0 28px; height: 68px;
-    display: flex; align-items: center; justify-content: space-between;
+    max-width: 1100px;
+    margin: 0 auto;
+    padding: 0 28px;
+    height: 68px;
+    display: flex;
+    align-items: center;
+    justify-content: space-between;
   }
-  .nav-logo { display: flex; align-items: center; text-decoration: none; }
-  .nav-logo img { height: 44px; width: 44px; object-fit: contain; }
-  .nav-links { display: flex; gap: 32px; list-style: none; }
-  .nav-links > li { position: relative; }
-  .nav-links a {
-    color: var(--ink); text-decoration: none; font-size: 14px; font-weight: 500;
-    opacity: 0.85; transition: opacity 0.2s; display: inline-flex; align-items: center; gap: 4px;
-  }
-  .nav-links a:hover { opacity: 1; }
-  .nav-links a.current { opacity: 1; color: var(--blue); }
-  .nav-links .has-dropdown > a::after {
-    content: ''; width: 8px; height: 8px;
-    border-right: 1.5px solid currentColor; border-bottom: 1.5px solid currentColor;
-    transform: rotate(45deg) translate(-2px, -2px); margin-left: 2px; transition: transform 0.2s;
-  }
-  .nav-links .has-dropdown:hover > a::after {
-    transform: rotate(225deg) translate(-2px, -2px);
-  }
-  .nav-dropdown {
-    position: absolute;
-    top: calc(100% + 6px);
-    left: 0;
-    min-width: 240px;
-    background: var(--white);
-    border: 1px solid rgba(0,0,0,0.06);
-    border-radius: 12px;
-    padding: 8px;
-    box-shadow: 0 16px 40px -12px rgba(0,0,0,0.18), 0 4px 10px -4px rgba(0,0,0,0.06);
-    list-style: none;
-    opacity: 0;
-    visibility: hidden;
-    transform: translateY(-6px);
-    transition: opacity 0.2s ease, transform 0.2s ease, visibility 0.2s;
-    z-index: 200;
-  }
-  .nav-links .has-dropdown:hover .nav-dropdown,
-  .nav-links .has-dropdown:focus-within .nav-dropdown {
-    opacity: 1;
-    visibility: visible;
-    transform: translateY(0);
-  }
-  /* Invisible bridge so cursor can travel from nav item to dropdown */
-  .nav-links .has-dropdown::before {
-    content: '';
-    position: absolute;
-    top: 100%;
-    left: 0;
-    right: 0;
-    height: 12px;
-  }
-  .nav-dropdown li { display: block; }
-  .nav-dropdown a {
-    display: block;
-    padding: 10px 14px;
-    border-radius: 8px;
+  .nav-logo {
+    display: flex;
+    align-items: center;
     text-decoration: none;
-    transition: background 0.15s ease, color 0.15s ease;
-    opacity: 1;
+  }
+  .nav-logo img {
+    height: 44px;
+    width: 44px;
+    object-fit: contain;
+  }
+  .nav-links {
+    display: flex;
+    gap: 30px;
+    list-style: none;
+    margin: 0;
+    padding: 0;
+  }
+  .nav-links > li { position: relative; }
+  .nav-links > li > a {
     color: var(--ink);
+    text-decoration: none;
     font-size: 14px;
     font-weight: 500;
-    letter-spacing: -0.005em;
+    opacity: 0.85;
+    transition: opacity 0.2s;
+    display: inline-flex;
+    align-items: center;
+    padding: 6px 0;
   }
-  .nav-dropdown a::after { display: none; }
-  .nav-dropdown a:hover {
-    background: var(--grey-soft);
-    color: var(--blue);
+  .nav-links > li > a:hover { opacity: 1; }
+
+  /* Active-page indicator — small accent underline below current page link */
+  .nav-links > li > a.current {
+    opacity: 1;
+    position: relative;
   }
-  .nav-dropdown a.current {
-    background: var(--grey-soft);
-    color: var(--blue);
-    font-weight: 600;
+  .nav-links > li > a.current::after {
+    content: '';
+    position: absolute;
+    left: 0;
+    right: 0;
+    bottom: -4px;
+    height: 2px;
+    border-radius: 2px;
+    background: var(--accent, var(--blue));
   }
 
+  /* Chevron button — separate from the link, click-only behaviour */
+  .nav-chevron {
+    background: transparent;
+    border: 0;
+    padding: 6px 4px;
+    margin: 0 0 0 2px;
+    cursor: pointer;
+    color: var(--ink);
+    opacity: 0.6;
+    display: inline-flex;
+    align-items: center;
+    transition: opacity 0.2s, transform 0.2s ease;
+  }
+  .nav-chevron:hover { opacity: 1; }
+  .nav-chevron svg { display: block; width: 11px; height: 11px; }
+  .nav-chevron[aria-expanded="true"] {
+    opacity: 1;
+    transform: rotate(180deg);
+  }
+
+  /* ───── Mega-panel ───── */
+  .nav-panel-wrap {
+    position: absolute;
+    top: 100%;
+    left: 50%;
+    transform: translateX(-50%);
+    padding-top: 14px;
+    opacity: 0;
+    visibility: hidden;
+    transition: opacity 0.2s ease, visibility 0.2s;
+    z-index: 200;
+  }
+  .nav-panel-wrap.is-open {
+    opacity: 1;
+    visibility: visible;
+  }
+  .nav-panel {
+    background: var(--white);
+    border: 1px solid rgba(0, 0, 0, 0.06);
+    border-radius: 14px;
+    padding: 28px;
+    box-shadow: 0 24px 60px -16px rgba(0, 0, 0, 0.20),
+                0 6px 16px -6px rgba(0, 0, 0, 0.08);
+    list-style: none;
+    margin: 0;
+    display: grid;
+    gap: 28px;
+    width: max-content;
+    max-width: min(960px, calc(100vw - 56px));
+    transform: translateY(-6px);
+    transition: transform 0.2s ease;
+  }
+  .nav-panel-wrap.is-open .nav-panel { transform: translateY(0); }
+  .nav-panel.is-services {
+    grid-template-columns: repeat(3, minmax(180px, 1fr));
+    min-width: 640px;
+  }
+  .nav-panel.is-resources {
+    grid-template-columns: repeat(4, minmax(160px, 1fr));
+    min-width: 760px;
+  }
+
+  .nav-panel-col { display: flex; flex-direction: column; gap: 6px; }
+  .nav-panel-col > a,
+  .nav-panel-col-head {
+    text-decoration: none;
+    color: var(--ink);
+  }
+  .nav-panel-col-head {
+    font-size: 14px;
+    font-weight: 600;
+    letter-spacing: -0.005em;
+    color: var(--ink);
+    transition: color 0.15s ease;
+  }
+  a.nav-panel-col-head:hover { color: var(--blue); }
+  .nav-panel-col-desc {
+    font-size: 13px;
+    line-height: 1.5;
+    color: rgba(86, 86, 86, 0.85);
+    margin: 0;
+  }
+  .nav-panel-col-link {
+    margin-top: 4px;
+    font-size: 12.5px;
+    font-weight: 500;
+    color: var(--blue);
+    display: inline-flex;
+    align-items: center;
+    gap: 4px;
+    text-decoration: none;
+    transition: gap 0.15s ease;
+  }
+  .nav-panel-col-link:hover { gap: 8px; }
+  .nav-panel-col-tag {
+    display: inline-block;
+    margin-top: 4px;
+    font-size: 10.5px;
+    font-weight: 600;
+    letter-spacing: 0.08em;
+    text-transform: uppercase;
+    color: rgba(86, 86, 86, 0.65);
+  }
+
+
   .nav-cta {
-    background: var(--ink); color: white; padding: 9px 18px; border-radius: 999px;
-    font-size: 13px; font-weight: 500; text-decoration: none; transition: background 0.2s;
+    background: var(--ink);
+    color: white;
+    padding: 9px 18px;
+    border-radius: 999px;
+    font-size: 13px;
+    font-weight: 500;
+    text-decoration: none;
+    transition: background 0.2s, transform 0.2s;
+  }
+  .nav-cta:hover {
+    background: var(--blue-deep);
+    transform: translateY(-1px);
   }
-  .nav-cta:hover { background: var(--blue); }
 
   /* ─── Hamburger button (mobile only) ─── */
   .nav-hamburger {
@@ -146,52 +238,45 @@
   }
   .nav-hamburger svg { display: block; width: 22px; height: 22px; }
 
-  /* ─── Mobile drawer overlay ─── */
+  /* ─── Mobile menu (full-screen takeover) ─── */
   .nav-drawer-overlay {
     position: fixed;
     inset: 0;
-    background: rgba(0, 0, 0, 0.4);
+    background: transparent;
     opacity: 0;
     pointer-events: none;
-    transition: opacity 0.3s ease;
     z-index: 99;
   }
-  .nav-drawer-overlay.is-open {
-    opacity: 1;
-    pointer-events: auto;
-  }
+  .nav-drawer-overlay.is-open { pointer-events: auto; }
 
-  /* ─── Mobile drawer (slides in from right) ─── */
   .nav-drawer {
     position: fixed;
-    top: 0;
-    right: 0;
-    bottom: 0;
-    width: min(320px, 85vw);
+    inset: 0;
+    width: 100%;
+    height: 100vh;
     background: var(--white);
-    box-shadow: -8px 0 30px -10px rgba(0, 0, 0, 0.15);
-    transform: translateX(100%);
-    transition: transform 0.3s cubic-bezier(0.2, 0.8, 0.2, 1);
+    transform: translateY(-100%);
+    transition: transform 0.4s cubic-bezier(0.2, 0.8, 0.2, 1);
     z-index: 100;
     display: flex;
     flex-direction: column;
     overflow-y: auto;
   }
-  .nav-drawer.is-open { transform: translateX(0); }
+  .nav-drawer.is-open { transform: translateY(0); }
 
   .nav-drawer-head {
     display: flex;
     justify-content: space-between;
     align-items: center;
-    padding: 20px 24px;
+    padding: 20px 28px;
     border-bottom: 1px solid rgba(0, 0, 0, 0.06);
   }
-  .nav-drawer-head img { height: 28px; width: auto; }
+  .nav-drawer-head img { height: 30px; width: auto; }
   .nav-drawer-close {
     background: transparent;
     border: 1px solid rgba(0, 0, 0, 0.1);
     border-radius: 10px;
-    padding: 8px;
+    padding: 10px;
     cursor: pointer;
     color: var(--ink);
     transition: background 0.2s, border-color 0.2s;
@@ -200,9 +285,14 @@
     background: var(--grey-soft);
     border-color: rgba(0, 0, 0, 0.2);
   }
-  .nav-drawer-close svg { display: block; width: 18px; height: 18px; }
+  .nav-drawer-close svg { display: block; width: 20px; height: 20px; }
 
-  .nav-drawer-body { padding: 16px 0; flex: 1; }
+  .nav-drawer-body {
+    padding: 36px 28px 28px;
+    flex: 1;
+    display: flex;
+    flex-direction: column;
+  }
   .nav-drawer ul {
     list-style: none;
     padding: 0;
@@ -210,48 +300,51 @@
   }
   .nav-drawer-item {
     display: block;
-    padding: 14px 24px;
+    padding: 18px 0;
     color: var(--ink);
     text-decoration: none;
-    font-size: 16px;
-    font-weight: 500;
-    border-left: 3px solid transparent;
-    transition: background 0.15s, border-color 0.15s, color 0.15s;
-  }
-  .nav-drawer-item:hover {
-    background: var(--grey-soft);
-    border-left-color: var(--blue);
+    font-size: 26px;
+    font-weight: 600;
+    letter-spacing: -0.02em;
+    border-bottom: 1px solid rgba(0, 0, 0, 0.06);
+    transition: color 0.15s, padding-left 0.2s ease;
   }
+  .nav-drawer-item:hover { color: var(--blue); padding-left: 6px; }
 
   .nav-drawer-group-label {
     display: block;
-    padding: 18px 24px 8px;
+    padding: 28px 0 12px;
     color: var(--charcoal);
     font-size: 11px;
     font-weight: 600;
-    letter-spacing: 0.1em;
+    letter-spacing: 0.12em;
     text-transform: uppercase;
+    opacity: 0.7;
+    border-bottom: 1px solid rgba(0, 0, 0, 0.06);
   }
   .nav-drawer-subitem {
     display: block;
-    padding: 12px 24px 12px 36px;
+    padding: 16px 0 16px 14px;
     color: var(--ink);
     text-decoration: none;
-    font-size: 15px;
+    font-size: 18px;
     font-weight: 500;
+    border-bottom: 1px solid rgba(0, 0, 0, 0.04);
     border-left: 3px solid transparent;
-    transition: background 0.15s, border-color 0.15s;
+    transition: color 0.15s, border-left-color 0.2s ease, padding-left 0.2s ease;
   }
   .nav-drawer-subitem:hover {
-    background: var(--grey-soft);
+    color: var(--blue);
     border-left-color: var(--blue);
+    padding-left: 20px;
+  }
+  .nav-drawer-subitem.coaching:hover {
+    color: var(--orange);
+    border-left-color: var(--orange);
   }
-  .nav-drawer-subitem.coaching:hover { border-left-color: var(--orange); }
-  .nav-drawer-subitem.current { background: rgba(0,112,199,0.06); border-left-color: var(--blue); }
-  .nav-drawer-subitem.coaching.current { background: rgba(236,139,51,0.06); border-left-color: var(--orange); }
 
   .nav-drawer-foot {
-    padding: 20px 24px 28px;
+    padding: 24px 28px 32px;
     border-top: 1px solid rgba(0, 0, 0, 0.06);
   }
   .nav-drawer-cta {
@@ -259,17 +352,28 @@
     text-align: center;
     background: var(--blue);
     color: var(--white);
-    padding: 14px 22px;
+    padding: 16px 22px;
     border-radius: 999px;
-    font-size: 15px;
+    font-size: 16px;
     font-weight: 500;
     text-decoration: none;
     transition: background 0.2s;
   }
   .nav-drawer-cta:hover { background: var(--blue-deep); }
 
+  .nav-drawer-subitem.current {
+    color: var(--blue);
+    border-left-color: var(--blue);
+    padding-left: 20px;
+  }
+  .nav-drawer-subitem.coaching.current {
+    color: var(--orange);
+    border-left-color: var(--orange);
+  }
+
   body.nav-drawer-locked { overflow: hidden; }
 
+
   @media (max-width: 720px) {
     .nav-links { display: none; }
     .nav-cta { display: none; }
@@ -1029,7 +1133,7 @@
   .footer { background: var(--ink); color: white; padding: 60px 28px 28px; }
   .footer-inner { max-width: 1200px; margin: 0 auto; }
   .footer-grid {
-    display: grid; grid-template-columns: 2fr 1fr 1fr 1fr; gap: 40px; margin-bottom: 48px;
+    display: grid; grid-template-columns: 1.6fr 1fr 1fr 1fr 1fr; gap: 40px; margin-bottom: 48px;
   }
   @media (max-width: 720px) { .footer-grid { grid-template-columns: 1fr 1fr; } }
   .footer-brand img { max-height: 56px; width: auto; margin-bottom: 18px; }
@@ -1352,35 +1456,88 @@
     .engagement-accordion-deliverables { margin-top: 12px; }
   }
 </style>
+<!-- Google tag (gtag.js) -->
+<script async src="https://www.googletagmanager.com/gtag/js?id=G-Z5JJBS491H"></script>
+<script>
+ window.dataLayer = window.dataLayer || [];
+ function gtag(){dataLayer.push(arguments);}
+ gtag('js', new Date());
+
+ gtag('config', 'G-Z5JJBS491H');
+</script>
 </head>
 <body>
 
 <!-- ───── NAV ───── -->
-<nav class="nav">
+<nav class="nav" aria-label="Primary">
   <div class="nav-inner">
     <a href="../index.html" class="nav-logo" aria-label="Lean 101 home">
       <img src="../assets/lean101-isotipo.png" alt="Lean 101">
     </a>
     <ul class="nav-links">
-      <li class="has-dropdown">
+      <li><a href="../index.html">Home</a></li>
+
+      <li class="has-panel">
         <a href="../index.html#services" class="current">Services</a>
-        <ul class="nav-dropdown" role="menu">
-          <li role="none">
-            <a href="consulting.html" class="current" role="menuitem">Process Excellence &amp; Transformation</a>
-          </li>
-          <li role="none">
-            <a href="coaching.html" role="menuitem">Coaching &amp; Training</a>
-          </li>
-          <li role="none">
-            <a href="digital-solutions.html" role="menuitem">Digital Solutions</a>
-          </li>
-        </ul>
+        <button class="nav-chevron" type="button" aria-haspopup="true" aria-expanded="false" aria-controls="nav-panel-services" aria-label="Open Services menu" data-panel-trigger="services">
+          <svg viewBox="0 0 12 12" fill="none" stroke="currentColor" stroke-width="1.6" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><polyline points="3 4.5 6 8 9 4.5"/></svg>
+        </button>
+        <div class="nav-panel-wrap" id="nav-panel-services" data-panel="services" role="region" aria-label="Services menu">
+          <div class="nav-panel is-services">
+            <div class="nav-panel-col">
+              <a href="consulting.html" class="nav-panel-col-head">Process Excellence</a>
+              <p class="nav-panel-col-desc">Diagnosing where work breaks down, designing the fix, and embedding the change with you.</p>
+              <a href="consulting.html" class="nav-panel-col-link">Learn more <span aria-hidden="true">→</span></a>
+            </div>
+            <div class="nav-panel-col">
+              <a href="coaching.html" class="nav-panel-col-head">Coaching &amp; Training</a>
+              <p class="nav-panel-col-desc">Building the capability for your team to lead improvement themselves.</p>
+              <a href="coaching.html" class="nav-panel-col-link">Learn more <span aria-hidden="true">→</span></a>
+            </div>
+            <div class="nav-panel-col">
+              <a href="digital-solutions.html" class="nav-panel-col-head">Digital Solutions</a>
+              <p class="nav-panel-col-desc">Custom dashboards, web apps and automation, built for your specific work.</p>
+              <a href="digital-solutions.html" class="nav-panel-col-link">Learn more <span aria-hidden="true">→</span></a>
+            </div>
+          </div>
+        </div>
       </li>
-      <li><a href="../index.html#process">How it works</a></li>
-      <li><a href="../index.html#why">Why Lean 101</a></li>
+
+      <li class="has-panel">
+        <a href="../resources/index.html">Resources</a>
+        <button class="nav-chevron" type="button" aria-haspopup="true" aria-expanded="false" aria-controls="nav-panel-resources" aria-label="Open Resources menu" data-panel-trigger="resources">
+          <svg viewBox="0 0 12 12" fill="none" stroke="currentColor" stroke-width="1.6" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><polyline points="3 4.5 6 8 9 4.5"/></svg>
+        </button>
+        <div class="nav-panel-wrap" id="nav-panel-resources" data-panel="resources" role="region" aria-label="Resources menu">
+          <div class="nav-panel is-resources">
+            <div class="nav-panel-col">
+              <a href="../resources/index.html#principles" class="nav-panel-col-head">Principles</a>
+              <p class="nav-panel-col-desc">The why of Lean — the philosophy underneath the methods.</p>
+              <span class="nav-panel-col-tag">Coming soon</span>
+            </div>
+            <div class="nav-panel-col">
+              <a href="../resources/index.html#techniques" class="nav-panel-col-head">Techniques</a>
+              <p class="nav-panel-col-desc">The how of Lean — specific methods explained in plain terms.</p>
+              <span class="nav-panel-col-tag">Coming soon</span>
+            </div>
+            <div class="nav-panel-col">
+              <a href="../resources/index.html#reading" class="nav-panel-col-head">Reading</a>
+              <p class="nav-panel-col-desc">Summaries of the books and articles that shaped how we think.</p>
+              <span class="nav-panel-col-tag">Coming soon</span>
+            </div>
+            <div class="nav-panel-col">
+              <a href="../resources/index.html#templates" class="nav-panel-col-head">Templates</a>
+              <p class="nav-panel-col-desc">Worksheets, checklists and audits you can download and use.</p>
+              <span class="nav-panel-col-tag">Coming soon</span>
+            </div>
+          </div>
+        </div>
+      </li>
+
       <li><a href="../index.html#contact">Contact</a></li>
     </ul>
-    <a href="../index.html#contact" class="nav-cta">Book a call</a>
+    <a href="../index.html#contact" class="nav-cta">Let&rsquo;s Talk</a>
+    <!-- Hamburger menu button — mobile only -->
     <button class="nav-hamburger" type="button" aria-label="Open menu" aria-expanded="false" aria-controls="nav-drawer">
       <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
         <line x1="3" y1="6" x2="21" y2="6"/>
@@ -1391,6 +1548,7 @@
   </div>
 </nav>
 
+
 <!-- Mobile drawer + overlay -->
 <div class="nav-drawer-overlay" data-drawer-overlay aria-hidden="true"></div>
 <aside class="nav-drawer" id="nav-drawer" aria-label="Mobile navigation" aria-hidden="true">
@@ -1405,17 +1563,21 @@
   </div>
   <nav class="nav-drawer-body">
     <ul>
+      <li><a class="nav-drawer-item" href="../index.html">Home</a></li>
       <li><span class="nav-drawer-group-label">Services</span></li>
-      <li><a class="nav-drawer-subitem current" href="consulting.html">Process Excellence &amp; Transformation</a></li>
+      <li><a class="nav-drawer-subitem current" href="consulting.html">Process Excellence</a></li>
       <li><a class="nav-drawer-subitem coaching" href="coaching.html">Coaching &amp; Training</a></li>
       <li><a class="nav-drawer-subitem" href="digital-solutions.html">Digital Solutions</a></li>
-      <li><a class="nav-drawer-item" href="../index.html#process">How it works</a></li>
-      <li><a class="nav-drawer-item" href="../index.html#why">Why Lean 101</a></li>
+      <li><span class="nav-drawer-group-label">Resources</span></li>
+      <li><a class="nav-drawer-subitem" href="../resources/index.html#principles">Principles</a></li>
+      <li><a class="nav-drawer-subitem" href="../resources/index.html#techniques">Techniques</a></li>
+      <li><a class="nav-drawer-subitem" href="../resources/index.html#reading">Reading</a></li>
+      <li><a class="nav-drawer-subitem" href="../resources/index.html#templates">Templates</a></li>
       <li><a class="nav-drawer-item" href="../index.html#contact">Contact</a></li>
     </ul>
   </nav>
   <div class="nav-drawer-foot">
-    <a href="../index.html#contact" class="nav-drawer-cta">Book a call</a>
+    <a href="../index.html#contact" class="nav-drawer-cta">Let&rsquo;s Talk</a>
   </div>
 </aside>
 
@@ -1430,7 +1592,7 @@
       </p>
       <div class="page-hero-ctas">
         <a href="../index.html#contact" class="btn btn-primary">
-          Book a free intro call <span class="btn-arrow">→</span>
+          Let&rsquo;s Talk <span class="btn-arrow">→</span>
         </a>
         <a href="#approach" class="btn btn-secondary">See how it works</a>
       </div>
@@ -1756,12 +1918,12 @@
   <div class="cta-card">
     <div class="cta-inner">
       <h2>Let's find <em>your</em> first improvement.</h2>
-      <p>Start with a free 30-minute intro call. If it's a fit, we'll schedule a 1-hour site visit to walk your operation together — and from there we'll scope a tailored partnership.</p>
-      <div class="page-hero-ctas">
-        <a href="#" class="btn btn-on-dark">
-          Book a free intro call <span class="btn-arrow">→</span>
+      <p>Tell us a little about your business and what you're looking to improve. We'll get back to you to talk through whether — and how — we can help.</p>
+
+      <div class="hero-ctas">
+        <a href="../index.html#contact" class="btn btn-on-dark">
+          Let&rsquo;s Talk <span class="btn-arrow">→</span>
         </a>
-        <a href="mailto:hello@lean-101.com" class="btn btn-ghost-dark">hello@lean-101.com</a>
       </div>
     </div>
   </div>
@@ -1778,11 +1940,20 @@
       <div class="footer-col">
         <h5>Services</h5>
         <ul>
-          <li><a href="consulting.html">Consulting</a></li>
+          <li><a href="consulting.html">Process Excellence</a></li>
           <li><a href="coaching.html">Coaching &amp; Training</a></li>
           <li><a href="digital-solutions.html">Digital Solutions</a></li>
         </ul>
       </div>
+      <div class="footer-col">
+        <h5>Resources</h5>
+        <ul>
+          <li><a href="../resources/index.html#principles">Principles</a></li>
+          <li><a href="../resources/index.html#techniques">Techniques</a></li>
+          <li><a href="../resources/index.html#reading">Reading</a></li>
+          <li><a href="../resources/index.html#templates">Templates</a></li>
+        </ul>
+      </div>
       <div class="footer-col">
         <h5>Company</h5>
         <ul>
@@ -1858,6 +2029,49 @@
   document.querySelectorAll('.nav-drawer a').forEach(link => {
     link.addEventListener('click', closeDrawer);
   });
+
+  // ─── Desktop mega-panels (Services / Resources) ───
+  // Click-only behaviour: chevron toggles its panel, clicking outside or
+  // pressing Escape closes any open panel. Clicking the link text itself
+  // (not the chevron) navigates as normal — chevron is a separate trigger.
+  const panelTriggers = document.querySelectorAll('[data-panel-trigger]');
+  const panels = document.querySelectorAll('[data-panel]');
+
+  function closeAllPanels() {
+    panels.forEach(p => p.classList.remove('is-open'));
+    panelTriggers.forEach(t => t.setAttribute('aria-expanded', 'false'));
+  }
+
+  panelTriggers.forEach(trigger => {
+    trigger.addEventListener('click', (e) => {
+      e.preventDefault();
+      e.stopPropagation();
+      const name = trigger.dataset.panelTrigger;
+      const panel = document.querySelector(`[data-panel="${name}"]`);
+      if (!panel) return;
+      const isOpen = panel.classList.contains('is-open');
+      closeAllPanels();
+      if (!isOpen) {
+        panel.classList.add('is-open');
+        trigger.setAttribute('aria-expanded', 'true');
+      }
+    });
+  });
+
+  // Click outside any panel closes panels
+  document.addEventListener('click', (e) => {
+    if (!e.target.closest('.has-panel')) {
+      closeAllPanels();
+    }
+  });
+  // Escape closes panels
+  document.addEventListener('keydown', (e) => {
+    if (e.key === 'Escape') closeAllPanels();
+  });
+  // Clicking a link inside a panel closes it (so navigation feels clean)
+  document.querySelectorAll('.nav-panel a').forEach(link => {
+    link.addEventListener('click', closeAllPanels);
+  });
   // ─── Example card outcome reveal animation ───
   // Each card's outcome values fade in and slide up when the card scrolls into view.
   const exampleCards = document.querySelectorAll('.example-card');

services/digital-solutions.html

@@ -34,99 +34,191 @@
   img { max-width: 100%; display: block; }
   a { color: inherit; }
 
-  /* ─── NAV (matches homepage) ─── */
+  /* ─────────  NAV  ───────── */
   .nav {
     position: sticky;
     top: 0;
     z-index: 100;
-    background: rgba(255, 255, 255, 0.85);
+    background: rgba(255, 255, 255, 0.92);
     backdrop-filter: saturate(180%) blur(20px);
     -webkit-backdrop-filter: saturate(180%) blur(20px);
-    border-bottom: 1px solid rgba(0, 0, 0, 0.06);
+    border-bottom: 1px solid rgba(0, 0, 0, 0.08);
   }
   .nav-inner {
-    max-width: 1200px; margin: 0 auto; padding: 0 28px; height: 68px;
-    display: flex; align-items: center; justify-content: space-between;
+    max-width: 1100px;
+    margin: 0 auto;
+    padding: 0 28px;
+    height: 68px;
+    display: flex;
+    align-items: center;
+    justify-content: space-between;
   }
-  .nav-logo { display: flex; align-items: center; text-decoration: none; }
-  .nav-logo img { height: 44px; width: 44px; object-fit: contain; }
-  .nav-links { display: flex; gap: 32px; list-style: none; }
-  .nav-links > li { position: relative; }
-  .nav-links a {
-    color: var(--ink); text-decoration: none; font-size: 14px; font-weight: 500;
-    opacity: 0.85; transition: opacity 0.2s; display: inline-flex; align-items: center; gap: 4px;
-  }
-  .nav-links a:hover { opacity: 1; }
-  .nav-links a.current { opacity: 1; color: var(--blue); }
-  .nav-links .has-dropdown > a::after {
-    content: ''; width: 8px; height: 8px;
-    border-right: 1.5px solid currentColor; border-bottom: 1.5px solid currentColor;
-    transform: rotate(45deg) translate(-2px, -2px); margin-left: 2px; transition: transform 0.2s;
-  }
-  .nav-links .has-dropdown:hover > a::after {
-    transform: rotate(225deg) translate(-2px, -2px);
-  }
-  .nav-dropdown {
-    position: absolute;
-    top: calc(100% + 6px);
-    left: 0;
-    min-width: 240px;
-    background: var(--white);
-    border: 1px solid rgba(0,0,0,0.06);
-    border-radius: 12px;
-    padding: 8px;
-    box-shadow: 0 16px 40px -12px rgba(0,0,0,0.18), 0 4px 10px -4px rgba(0,0,0,0.06);
-    list-style: none;
-    opacity: 0;
-    visibility: hidden;
-    transform: translateY(-6px);
-    transition: opacity 0.2s ease, transform 0.2s ease, visibility 0.2s;
-    z-index: 200;
-  }
-  .nav-links .has-dropdown:hover .nav-dropdown,
-  .nav-links .has-dropdown:focus-within .nav-dropdown {
-    opacity: 1;
-    visibility: visible;
-    transform: translateY(0);
-  }
-  /* Invisible bridge so cursor can travel from nav item to dropdown */
-  .nav-links .has-dropdown::before {
-    content: '';
-    position: absolute;
-    top: 100%;
-    left: 0;
-    right: 0;
-    height: 12px;
-  }
-  .nav-dropdown li { display: block; }
-  .nav-dropdown a {
-    display: block;
-    padding: 10px 14px;
-    border-radius: 8px;
+  .nav-logo {
+    display: flex;
+    align-items: center;
     text-decoration: none;
-    transition: background 0.15s ease, color 0.15s ease;
-    opacity: 1;
+  }
+  .nav-logo img {
+    height: 44px;
+    width: 44px;
+    object-fit: contain;
+  }
+  .nav-links {
+    display: flex;
+    gap: 30px;
+    list-style: none;
+    margin: 0;
+    padding: 0;
+  }
+  .nav-links > li { position: relative; }
+  .nav-links > li > a {
     color: var(--ink);
+    text-decoration: none;
     font-size: 14px;
     font-weight: 500;
-    letter-spacing: -0.005em;
+    opacity: 0.85;
+    transition: opacity 0.2s;
+    display: inline-flex;
+    align-items: center;
+    padding: 6px 0;
   }
-  .nav-dropdown a::after { display: none; }
-  .nav-dropdown a:hover {
-    background: var(--grey-soft);
-    color: var(--blue);
+  .nav-links > li > a:hover { opacity: 1; }
+
+  /* Active-page indicator — small accent underline below current page link */
+  .nav-links > li > a.current {
+    opacity: 1;
+    position: relative;
   }
-  .nav-dropdown a.current {
-    background: var(--grey-soft);
-    color: var(--blue);
-    font-weight: 600;
+  .nav-links > li > a.current::after {
+    content: '';
+    position: absolute;
+    left: 0;
+    right: 0;
+    bottom: -4px;
+    height: 2px;
+    border-radius: 2px;
+    background: var(--accent, var(--blue));
   }
 
+  /* Chevron button — separate from the link, click-only behaviour */
+  .nav-chevron {
+    background: transparent;
+    border: 0;
+    padding: 6px 4px;
+    margin: 0 0 0 2px;
+    cursor: pointer;
+    color: var(--ink);
+    opacity: 0.6;
+    display: inline-flex;
+    align-items: center;
+    transition: opacity 0.2s, transform 0.2s ease;
+  }
+  .nav-chevron:hover { opacity: 1; }
+  .nav-chevron svg { display: block; width: 11px; height: 11px; }
+  .nav-chevron[aria-expanded="true"] {
+    opacity: 1;
+    transform: rotate(180deg);
+  }
+
+  /* ───── Mega-panel ───── */
+  .nav-panel-wrap {
+    position: absolute;
+    top: 100%;
+    left: 50%;
+    transform: translateX(-50%);
+    padding-top: 14px;
+    opacity: 0;
+    visibility: hidden;
+    transition: opacity 0.2s ease, visibility 0.2s;
+    z-index: 200;
+  }
+  .nav-panel-wrap.is-open {
+    opacity: 1;
+    visibility: visible;
+  }
+  .nav-panel {
+    background: var(--white);
+    border: 1px solid rgba(0, 0, 0, 0.06);
+    border-radius: 14px;
+    padding: 28px;
+    box-shadow: 0 24px 60px -16px rgba(0, 0, 0, 0.20),
+                0 6px 16px -6px rgba(0, 0, 0, 0.08);
+    list-style: none;
+    margin: 0;
+    display: grid;
+    gap: 28px;
+    width: max-content;
+    max-width: min(960px, calc(100vw - 56px));
+    transform: translateY(-6px);
+    transition: transform 0.2s ease;
+  }
+  .nav-panel-wrap.is-open .nav-panel { transform: translateY(0); }
+  .nav-panel.is-services {
+    grid-template-columns: repeat(3, minmax(180px, 1fr));
+    min-width: 640px;
+  }
+  .nav-panel.is-resources {
+    grid-template-columns: repeat(4, minmax(160px, 1fr));
+    min-width: 760px;
+  }
+
+  .nav-panel-col { display: flex; flex-direction: column; gap: 6px; }
+  .nav-panel-col > a,
+  .nav-panel-col-head {
+    text-decoration: none;
+    color: var(--ink);
+  }
+  .nav-panel-col-head {
+    font-size: 14px;
+    font-weight: 600;
+    letter-spacing: -0.005em;
+    color: var(--ink);
+    transition: color 0.15s ease;
+  }
+  a.nav-panel-col-head:hover { color: var(--blue); }
+  .nav-panel-col-desc {
+    font-size: 13px;
+    line-height: 1.5;
+    color: rgba(86, 86, 86, 0.85);
+    margin: 0;
+  }
+  .nav-panel-col-link {
+    margin-top: 4px;
+    font-size: 12.5px;
+    font-weight: 500;
+    color: var(--blue);
+    display: inline-flex;
+    align-items: center;
+    gap: 4px;
+    text-decoration: none;
+    transition: gap 0.15s ease;
+  }
+  .nav-panel-col-link:hover { gap: 8px; }
+  .nav-panel-col-tag {
+    display: inline-block;
+    margin-top: 4px;
+    font-size: 10.5px;
+    font-weight: 600;
+    letter-spacing: 0.08em;
+    text-transform: uppercase;
+    color: rgba(86, 86, 86, 0.65);
+  }
+
+
   .nav-cta {
-    background: var(--ink); color: white; padding: 9px 18px; border-radius: 999px;
-    font-size: 13px; font-weight: 500; text-decoration: none; transition: background 0.2s;
+    background: var(--ink);
+    color: white;
+    padding: 9px 18px;
+    border-radius: 999px;
+    font-size: 13px;
+    font-weight: 500;
+    text-decoration: none;
+    transition: background 0.2s, transform 0.2s;
+  }
+  .nav-cta:hover {
+    background: var(--blue-deep);
+    transform: translateY(-1px);
   }
-  .nav-cta:hover { background: var(--blue); }
 
   /* ─── Hamburger button (mobile only) ─── */
   .nav-hamburger {
@@ -146,52 +238,45 @@
   }
   .nav-hamburger svg { display: block; width: 22px; height: 22px; }
 
-  /* ─── Mobile drawer overlay ─── */
+  /* ─── Mobile menu (full-screen takeover) ─── */
   .nav-drawer-overlay {
     position: fixed;
     inset: 0;
-    background: rgba(0, 0, 0, 0.4);
+    background: transparent;
     opacity: 0;
     pointer-events: none;
-    transition: opacity 0.3s ease;
     z-index: 99;
   }
-  .nav-drawer-overlay.is-open {
-    opacity: 1;
-    pointer-events: auto;
-  }
+  .nav-drawer-overlay.is-open { pointer-events: auto; }
 
-  /* ─── Mobile drawer (slides in from right) ─── */
   .nav-drawer {
     position: fixed;
-    top: 0;
-    right: 0;
-    bottom: 0;
-    width: min(320px, 85vw);
+    inset: 0;
+    width: 100%;
+    height: 100vh;
     background: var(--white);
-    box-shadow: -8px 0 30px -10px rgba(0, 0, 0, 0.15);
-    transform: translateX(100%);
-    transition: transform 0.3s cubic-bezier(0.2, 0.8, 0.2, 1);
+    transform: translateY(-100%);
+    transition: transform 0.4s cubic-bezier(0.2, 0.8, 0.2, 1);
     z-index: 100;
     display: flex;
     flex-direction: column;
     overflow-y: auto;
   }
-  .nav-drawer.is-open { transform: translateX(0); }
+  .nav-drawer.is-open { transform: translateY(0); }
 
   .nav-drawer-head {
     display: flex;
     justify-content: space-between;
     align-items: center;
-    padding: 20px 24px;
+    padding: 20px 28px;
     border-bottom: 1px solid rgba(0, 0, 0, 0.06);
   }
-  .nav-drawer-head img { height: 28px; width: auto; }
+  .nav-drawer-head img { height: 30px; width: auto; }
   .nav-drawer-close {
     background: transparent;
     border: 1px solid rgba(0, 0, 0, 0.1);
     border-radius: 10px;
-    padding: 8px;
+    padding: 10px;
     cursor: pointer;
     color: var(--ink);
     transition: background 0.2s, border-color 0.2s;
@@ -200,9 +285,14 @@
     background: var(--grey-soft);
     border-color: rgba(0, 0, 0, 0.2);
   }
-  .nav-drawer-close svg { display: block; width: 18px; height: 18px; }
+  .nav-drawer-close svg { display: block; width: 20px; height: 20px; }
 
-  .nav-drawer-body { padding: 16px 0; flex: 1; }
+  .nav-drawer-body {
+    padding: 36px 28px 28px;
+    flex: 1;
+    display: flex;
+    flex-direction: column;
+  }
   .nav-drawer ul {
     list-style: none;
     padding: 0;
@@ -210,48 +300,51 @@
   }
   .nav-drawer-item {
     display: block;
-    padding: 14px 24px;
+    padding: 18px 0;
     color: var(--ink);
     text-decoration: none;
-    font-size: 16px;
-    font-weight: 500;
-    border-left: 3px solid transparent;
-    transition: background 0.15s, border-color 0.15s, color 0.15s;
-  }
-  .nav-drawer-item:hover {
-    background: var(--grey-soft);
-    border-left-color: var(--blue);
+    font-size: 26px;
+    font-weight: 600;
+    letter-spacing: -0.02em;
+    border-bottom: 1px solid rgba(0, 0, 0, 0.06);
+    transition: color 0.15s, padding-left 0.2s ease;
   }
+  .nav-drawer-item:hover { color: var(--blue); padding-left: 6px; }
 
   .nav-drawer-group-label {
     display: block;
-    padding: 18px 24px 8px;
+    padding: 28px 0 12px;
     color: var(--charcoal);
     font-size: 11px;
     font-weight: 600;
-    letter-spacing: 0.1em;
+    letter-spacing: 0.12em;
     text-transform: uppercase;
+    opacity: 0.7;
+    border-bottom: 1px solid rgba(0, 0, 0, 0.06);
   }
   .nav-drawer-subitem {
     display: block;
-    padding: 12px 24px 12px 36px;
+    padding: 16px 0 16px 14px;
     color: var(--ink);
     text-decoration: none;
-    font-size: 15px;
+    font-size: 18px;
     font-weight: 500;
+    border-bottom: 1px solid rgba(0, 0, 0, 0.04);
     border-left: 3px solid transparent;
-    transition: background 0.15s, border-color 0.15s;
+    transition: color 0.15s, border-left-color 0.2s ease, padding-left 0.2s ease;
   }
   .nav-drawer-subitem:hover {
-    background: var(--grey-soft);
+    color: var(--blue);
     border-left-color: var(--blue);
+    padding-left: 20px;
+  }
+  .nav-drawer-subitem.coaching:hover {
+    color: var(--orange);
+    border-left-color: var(--orange);
   }
-  .nav-drawer-subitem.coaching:hover { border-left-color: var(--orange); }
-  .nav-drawer-subitem.current { background: rgba(0,112,199,0.06); border-left-color: var(--blue); }
-  .nav-drawer-subitem.coaching.current { background: rgba(236,139,51,0.06); border-left-color: var(--orange); }
 
   .nav-drawer-foot {
-    padding: 20px 24px 28px;
+    padding: 24px 28px 32px;
     border-top: 1px solid rgba(0, 0, 0, 0.06);
   }
   .nav-drawer-cta {
@@ -259,17 +352,28 @@
     text-align: center;
     background: var(--blue);
     color: var(--white);
-    padding: 14px 22px;
+    padding: 16px 22px;
     border-radius: 999px;
-    font-size: 15px;
+    font-size: 16px;
     font-weight: 500;
     text-decoration: none;
     transition: background 0.2s;
   }
   .nav-drawer-cta:hover { background: var(--blue-deep); }
 
+  .nav-drawer-subitem.current {
+    color: var(--blue);
+    border-left-color: var(--blue);
+    padding-left: 20px;
+  }
+  .nav-drawer-subitem.coaching.current {
+    color: var(--orange);
+    border-left-color: var(--orange);
+  }
+
   body.nav-drawer-locked { overflow: hidden; }
 
+
   @media (max-width: 720px) {
     .nav-links { display: none; }
     .nav-cta { display: none; }
@@ -1209,7 +1313,7 @@
   .footer { background: var(--ink); color: white; padding: 60px 28px 28px; }
   .footer-inner { max-width: 1200px; margin: 0 auto; }
   .footer-grid {
-    display: grid; grid-template-columns: 2fr 1fr 1fr 1fr; gap: 40px; margin-bottom: 48px;
+    display: grid; grid-template-columns: 1.6fr 1fr 1fr 1fr 1fr; gap: 40px; margin-bottom: 48px;
   }
   @media (max-width: 720px) { .footer-grid { grid-template-columns: 1fr 1fr; } }
   .footer-brand img { max-height: 56px; width: auto; margin-bottom: 18px; }
@@ -1532,35 +1636,88 @@
     .engagement-accordion-deliverables { margin-top: 12px; }
   }
 </style>
+<!-- Google tag (gtag.js) -->
+<script async src="https://www.googletagmanager.com/gtag/js?id=G-Z5JJBS491H"></script>
+<script>
+ window.dataLayer = window.dataLayer || [];
+ function gtag(){dataLayer.push(arguments);}
+ gtag('js', new Date());
+
+ gtag('config', 'G-Z5JJBS491H');
+</script>
 </head>
 <body>
 
 <!-- ───── NAV ───── -->
-<nav class="nav">
+<nav class="nav" aria-label="Primary">
   <div class="nav-inner">
     <a href="../index.html" class="nav-logo" aria-label="Lean 101 home">
       <img src="../assets/lean101-isotipo.png" alt="Lean 101">
     </a>
     <ul class="nav-links">
-      <li class="has-dropdown">
+      <li><a href="../index.html">Home</a></li>
+
+      <li class="has-panel">
         <a href="../index.html#services" class="current">Services</a>
-        <ul class="nav-dropdown" role="menu">
-          <li role="none">
-            <a href="consulting.html" role="menuitem">Process Excellence &amp; Transformation</a>
-          </li>
-          <li role="none">
-            <a href="coaching.html" role="menuitem">Coaching &amp; Training</a>
-          </li>
-          <li role="none">
-            <a href="digital-solutions.html" class="current" role="menuitem">Digital Solutions</a>
-          </li>
-        </ul>
+        <button class="nav-chevron" type="button" aria-haspopup="true" aria-expanded="false" aria-controls="nav-panel-services" aria-label="Open Services menu" data-panel-trigger="services">
+          <svg viewBox="0 0 12 12" fill="none" stroke="currentColor" stroke-width="1.6" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><polyline points="3 4.5 6 8 9 4.5"/></svg>
+        </button>
+        <div class="nav-panel-wrap" id="nav-panel-services" data-panel="services" role="region" aria-label="Services menu">
+          <div class="nav-panel is-services">
+            <div class="nav-panel-col">
+              <a href="consulting.html" class="nav-panel-col-head">Process Excellence</a>
+              <p class="nav-panel-col-desc">Diagnosing where work breaks down, designing the fix, and embedding the change with you.</p>
+              <a href="consulting.html" class="nav-panel-col-link">Learn more <span aria-hidden="true">→</span></a>
+            </div>
+            <div class="nav-panel-col">
+              <a href="coaching.html" class="nav-panel-col-head">Coaching &amp; Training</a>
+              <p class="nav-panel-col-desc">Building the capability for your team to lead improvement themselves.</p>
+              <a href="coaching.html" class="nav-panel-col-link">Learn more <span aria-hidden="true">→</span></a>
+            </div>
+            <div class="nav-panel-col">
+              <a href="digital-solutions.html" class="nav-panel-col-head">Digital Solutions</a>
+              <p class="nav-panel-col-desc">Custom dashboards, web apps and automation, built for your specific work.</p>
+              <a href="digital-solutions.html" class="nav-panel-col-link">Learn more <span aria-hidden="true">→</span></a>
+            </div>
+          </div>
+        </div>
       </li>
-      <li><a href="../index.html#process">How it works</a></li>
-      <li><a href="../index.html#why">Why Lean 101</a></li>
+
+      <li class="has-panel">
+        <a href="../resources/index.html">Resources</a>
+        <button class="nav-chevron" type="button" aria-haspopup="true" aria-expanded="false" aria-controls="nav-panel-resources" aria-label="Open Resources menu" data-panel-trigger="resources">
+          <svg viewBox="0 0 12 12" fill="none" stroke="currentColor" stroke-width="1.6" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><polyline points="3 4.5 6 8 9 4.5"/></svg>
+        </button>
+        <div class="nav-panel-wrap" id="nav-panel-resources" data-panel="resources" role="region" aria-label="Resources menu">
+          <div class="nav-panel is-resources">
+            <div class="nav-panel-col">
+              <a href="../resources/index.html#principles" class="nav-panel-col-head">Principles</a>
+              <p class="nav-panel-col-desc">The why of Lean — the philosophy underneath the methods.</p>
+              <span class="nav-panel-col-tag">Coming soon</span>
+            </div>
+            <div class="nav-panel-col">
+              <a href="../resources/index.html#techniques" class="nav-panel-col-head">Techniques</a>
+              <p class="nav-panel-col-desc">The how of Lean — specific methods explained in plain terms.</p>
+              <span class="nav-panel-col-tag">Coming soon</span>
+            </div>
+            <div class="nav-panel-col">
+              <a href="../resources/index.html#reading" class="nav-panel-col-head">Reading</a>
+              <p class="nav-panel-col-desc">Summaries of the books and articles that shaped how we think.</p>
+              <span class="nav-panel-col-tag">Coming soon</span>
+            </div>
+            <div class="nav-panel-col">
+              <a href="../resources/index.html#templates" class="nav-panel-col-head">Templates</a>
+              <p class="nav-panel-col-desc">Worksheets, checklists and audits you can download and use.</p>
+              <span class="nav-panel-col-tag">Coming soon</span>
+            </div>
+          </div>
+        </div>
+      </li>
+
       <li><a href="../index.html#contact">Contact</a></li>
     </ul>
-    <a href="../index.html#contact" class="nav-cta">Book a call</a>
+    <a href="../index.html#contact" class="nav-cta">Let&rsquo;s Talk</a>
+    <!-- Hamburger menu button — mobile only -->
     <button class="nav-hamburger" type="button" aria-label="Open menu" aria-expanded="false" aria-controls="nav-drawer">
       <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
         <line x1="3" y1="6" x2="21" y2="6"/>
@@ -1571,6 +1728,7 @@
   </div>
 </nav>
 
+
 <!-- Mobile drawer + overlay -->
 <div class="nav-drawer-overlay" data-drawer-overlay aria-hidden="true"></div>
 <aside class="nav-drawer" id="nav-drawer" aria-label="Mobile navigation" aria-hidden="true">
@@ -1585,17 +1743,21 @@
   </div>
   <nav class="nav-drawer-body">
     <ul>
+      <li><a class="nav-drawer-item" href="../index.html">Home</a></li>
       <li><span class="nav-drawer-group-label">Services</span></li>
-      <li><a class="nav-drawer-subitem" href="consulting.html">Process Excellence &amp; Transformation</a></li>
+      <li><a class="nav-drawer-subitem" href="consulting.html">Process Excellence</a></li>
       <li><a class="nav-drawer-subitem coaching" href="coaching.html">Coaching &amp; Training</a></li>
       <li><a class="nav-drawer-subitem current" href="digital-solutions.html">Digital Solutions</a></li>
-      <li><a class="nav-drawer-item" href="../index.html#process">How it works</a></li>
-      <li><a class="nav-drawer-item" href="../index.html#why">Why Lean 101</a></li>
+      <li><span class="nav-drawer-group-label">Resources</span></li>
+      <li><a class="nav-drawer-subitem" href="../resources/index.html#principles">Principles</a></li>
+      <li><a class="nav-drawer-subitem" href="../resources/index.html#techniques">Techniques</a></li>
+      <li><a class="nav-drawer-subitem" href="../resources/index.html#reading">Reading</a></li>
+      <li><a class="nav-drawer-subitem" href="../resources/index.html#templates">Templates</a></li>
       <li><a class="nav-drawer-item" href="../index.html#contact">Contact</a></li>
     </ul>
   </nav>
   <div class="nav-drawer-foot">
-    <a href="../index.html#contact" class="nav-drawer-cta">Book a call</a>
+    <a href="../index.html#contact" class="nav-drawer-cta">Let&rsquo;s Talk</a>
   </div>
 </aside>
 
@@ -1610,7 +1772,7 @@
       </p>
       <div class="page-hero-ctas">
         <a href="../index.html#contact" class="btn btn-primary">
-          Book a free intro call <span class="btn-arrow">→</span>
+          Let&rsquo;s Talk <span class="btn-arrow">→</span>
         </a>
         <a href="#approach" class="btn btn-secondary">See how it works</a>
       </div>
@@ -2024,12 +2186,12 @@
   <div class="cta-card">
     <div class="cta-inner">
       <h2>Let's find <em>your</em> first improvement.</h2>
-      <p>Start with a free 30-minute intro call. If it's a fit, we'll schedule a 1-hour site visit to walk your operation together — and from there we'll scope a tailored partnership.</p>
-      <div class="page-hero-ctas">
-        <a href="#" class="btn btn-on-dark">
-          Book a free intro call <span class="btn-arrow">→</span>
+      <p>Tell us a little about your business and what you're looking to improve. We'll get back to you to talk through whether — and how — we can help.</p>
+
+      <div class="hero-ctas">
+        <a href="../index.html#contact" class="btn btn-on-dark">
+          Let&rsquo;s Talk <span class="btn-arrow">→</span>
         </a>
-        <a href="mailto:hello@lean-101.com" class="btn btn-ghost-dark">hello@lean-101.com</a>
       </div>
     </div>
   </div>
@@ -2046,11 +2208,20 @@
       <div class="footer-col">
         <h5>Services</h5>
         <ul>
-          <li><a href="consulting.html">Consulting</a></li>
+          <li><a href="consulting.html">Process Excellence</a></li>
           <li><a href="coaching.html">Coaching &amp; Training</a></li>
           <li><a href="digital-solutions.html">Digital Solutions</a></li>
         </ul>
       </div>
+      <div class="footer-col">
+        <h5>Resources</h5>
+        <ul>
+          <li><a href="../resources/index.html#principles">Principles</a></li>
+          <li><a href="../resources/index.html#techniques">Techniques</a></li>
+          <li><a href="../resources/index.html#reading">Reading</a></li>
+          <li><a href="../resources/index.html#templates">Templates</a></li>
+        </ul>
+      </div>
       <div class="footer-col">
         <h5>Company</h5>
         <ul>
@@ -2126,6 +2297,49 @@
   document.querySelectorAll('.nav-drawer a').forEach(link => {
     link.addEventListener('click', closeDrawer);
   });
+
+  // ─── Desktop mega-panels (Services / Resources) ───
+  // Click-only behaviour: chevron toggles its panel, clicking outside or
+  // pressing Escape closes any open panel. Clicking the link text itself
+  // (not the chevron) navigates as normal — chevron is a separate trigger.
+  const panelTriggers = document.querySelectorAll('[data-panel-trigger]');
+  const panels = document.querySelectorAll('[data-panel]');
+
+  function closeAllPanels() {
+    panels.forEach(p => p.classList.remove('is-open'));
+    panelTriggers.forEach(t => t.setAttribute('aria-expanded', 'false'));
+  }
+
+  panelTriggers.forEach(trigger => {
+    trigger.addEventListener('click', (e) => {
+      e.preventDefault();
+      e.stopPropagation();
+      const name = trigger.dataset.panelTrigger;
+      const panel = document.querySelector(`[data-panel="${name}"]`);
+      if (!panel) return;
+      const isOpen = panel.classList.contains('is-open');
+      closeAllPanels();
+      if (!isOpen) {
+        panel.classList.add('is-open');
+        trigger.setAttribute('aria-expanded', 'true');
+      }
+    });
+  });
+
+  // Click outside any panel closes panels
+  document.addEventListener('click', (e) => {
+    if (!e.target.closest('.has-panel')) {
+      closeAllPanels();
+    }
+  });
+  // Escape closes panels
+  document.addEventListener('keydown', (e) => {
+    if (e.key === 'Escape') closeAllPanels();
+  });
+  // Clicking a link inside a panel closes it (so navigation feels clean)
+  document.querySelectorAll('.nav-panel a').forEach(link => {
+    link.addEventListener('click', closeAllPanels);
+  });
   // ─── Example card outcome reveal animation ───
   // Each card's outcome values fade in and slide up when the card scrolls into view.
   const exampleCards = document.querySelectorAll('.example-card');